Refund policy

Return & Refund Policy

At Clysten, we strive for excellence in every order. Because our items are processed with care, we maintain a strict no-refund policy for change-of-mind purchases. Please review the specific terms below regarding eligibility for compensation or returns.

Non-Refundable Purchases

In most cases, refunds are not an option. We do not offer refunds or returns if a customer simply dislikes the product, feels it does not suit them, or no longer desires the item. We encourage you to review your cart carefully before finalizing your purchase.

Company Errors & Eligibility

Refunds are only issued in the event of a direct company error. You are eligible for a full refund or a replacement only under the following circumstances:

  • Non-Delivery: The package failed to arrive at the destination confirmed by tracking.

  • Incorrect Items: You received an item different from the one listed on your order confirmation.

  • Manufacturing Defects: The item arrived damaged or defective.

To report an error, please contact us immediately at info@clysten.com with your order number and photo evidence of the issue.

Customer Satisfaction & Compensation

If you are unhappy with your order for reasons not covered by our refund policy, we still want to make it right. While a cash refund may not be available, we may offer alternative compensation at our discretion, including:

  • Store Credit for future purchases.

  • Exclusive Discounts on your next order.

  • One-time Exchanges for items of equal value.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right. Reports made after 7 days of delivery may not be eligible for compensation.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or exchanged under any circumstances:

  • Perishable goods (food, flowers, plants).

  • Custom products (special orders or personalized items).

  • Personal care goods (beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

European Union 14-Day Cooling Off Period

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. To be eligible, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

Refund Process (Internal Errors Only)

If we confirm a refund is necessary due to a company error, we will notify you once the issue has been verified. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

For any questions regarding our policy, please reach out to info@clysten.com.